1. Acceptance of Terms
These Terms of Service ("Terms") govern your access to and use of Rope Drop Hero, including our website, mobile applications, and related services (the "Service"). By using the Service, you agree to these Terms.
Rope Drop Hero, LLC ("Company," "we," "us," or "our") reserves the right to modify these Terms at any time. Material changes will be communicated via the App or by email. Your continued use of the App following such modifications constitutes your acceptance of the updated Terms.
2. Eligibility
You must be at least 18 years old to use the Service. By using the Service, you represent and warrant that you meet this requirement.
Parents or guardians may create accounts on behalf of their families to use the trip planning and coordination features. By creating an account, you represent and warrant that all information you provide is accurate, complete, and truthful.
3. Your Account
You are responsible for maintaining the security of your account and for all activity that occurs under your account. You must notify us promptly of any unauthorized use.
We grant you a limited, non-exclusive, non-transferable, revocable license to download and use the App on your personal iOS device solely for your personal, non-commercial use. The App is licensed, not sold.
4. Subscriptions & Billing
4.1 Subscription Tiers
- Free: Live wait times, Park Ranger, crowd context, and basic Quest Builder access.
- Adventurer ($9.99/month or $59.99/year): Live Lightning Lane availability, 20 Dining Scout watches with push alerts and guest-completed booking handoff, and planning for groups up to 6. It does not include Lightning Lane watches or alerts.
- Hero ($29.99/month or $199.99/year): 10 Lightning Lane watches with alerts and eligible auto-book and auto-modify behavior, 50 Dining Scout watches, and planning for groups up to 8.
- Starlight Concierge ($49.99/month or $299.99/year): Unlimited Lightning Lane and Dining Scout watches, protected-day decision support within guest permissions, and planning for groups up to 12.
4.2 Auto-Renewal and Billing
Subscriptions are auto-renewing on a monthly or annual basis, as selected at purchase. Your subscription will automatically renew at the end of each billing period unless you cancel before the renewal date. Billing occurs through the Apple App Store via StoreKit. You will be charged the subscription price applicable at the time of renewal.
Billing inquiries and refund requests are handled by Apple in accordance with App Store policies. We do not process refunds directly.
4.3 Free Trial
Any introductory offer, including eligibility and duration, is shown by Apple at purchase. If an offer applies, you will be charged the applicable subscription price after it ends unless you cancel before renewal.
4.4 No Family Plans
The App does not support iOS Family Sharing or group purchase plans. Each individual user must maintain their own account and subscription.
4.5 Price Changes
We reserve the right to change subscription prices. We will notify you at least 30 days in advance of any price increases. If you do not agree to the new price, you may cancel your subscription before the change takes effect.
5. Use of the Service
The Service is designed to help you plan your visit. You agree to use the Service in compliance with park rules, applicable laws, and these Terms.
- Do not use the App to harass, threaten, defame, or abuse other users or anyone else.
- Do not interfere with the operation of the App or its servers.
- Do not attempt to gain unauthorized access to the App, its servers, or user accounts.
- Do not scrape, spider, or automate the collection of data from the App without authorization.
6. Intellectual Property
The App and all content within it, including text, graphics, logos, source code, object code, algorithms, and software, are the exclusive property of Rope Drop Hero, LLC or its licensors. All intellectual property rights are reserved.
You retain all rights to any user-generated content you create within the App. By submitting such content, you grant the Company a non-exclusive, worldwide, royalty-free license to use it for purposes of providing and improving the App.
7. Disclaimers and Limitation of Liability
The App is provided on an "as is" and "as available" basis, without warranties of any kind, express or implied. We do not guarantee the accuracy, completeness, or timeliness of wait time data, crowd predictions, Lightning Lane availability, dining reservations, park hours, show schedules, or other information provided by the App.
To the maximum extent permitted by law, the Company shall not be liable for indirect, incidental, special, consequential, punitive, or exemplary damages arising from your use of the App.
8. Indemnification
You agree to indemnify, defend, and hold harmless the Company and its officers, directors, employees, agents, and successors from claims, damages, liabilities, costs, and expenses arising from your violation of these Terms, violation of applicable law, unlawful use of the App, or user-generated content you submit.
9. Termination
You may terminate your account and subscription at any time through the App settings or iOS Settings. The Company may suspend or terminate your account immediately, without notice, if you violate these Terms, engage in unlawful or harmful conduct, abuse the App's features or systems, or fail to comply with company policies.
11. Third-Party Services
The App integrates with and relies on third-party services including Apple WeatherKit, OpenAI, Supabase, and Walt Disney World park data sources. These services are provided by third parties and subject to their own terms and conditions.
Disney Friends & Family Delegation
The App may use Disney's Friends & Family authorization system to access permissions for Lightning Lanes, dining reservations, and itinerary management. You maintain control over what permissions you grant and can revoke access anytime through Disney's system. We do not store your Disney passwords.
12. iOS-Only Platform
Rope Drop Hero is available exclusively on iOS via the Apple App Store. By using the App, you acknowledge that you own or have permission to use an iOS device and accept Apple's App Store terms and conditions.
13. Data Privacy and Security
Your privacy is important to us. Please review our Privacy Policy for detailed information on how we collect, use, and protect your data. The Privacy Policy is incorporated by reference into these Terms.
14. Governing Law
These Terms shall be governed by and construed in accordance with the laws of the State of Illinois, USA, without regard to conflict of law provisions. You agree to submit to the exclusive jurisdiction of the state and federal courts located in Illinois for disputes arising from these Terms or your use of the App.
15. Dispute Resolution
In the event of a dispute, you agree to first attempt informal resolution by contacting us at legal@ropedrophero.com. If informal resolution is not successful, you may pursue legal action in accordance with Section 14 above.
16. Contact
For questions regarding these Terms of Service, please contact us at:
Rope Drop Hero, LLC
Email: legal@ropedrophero.com
Website: https://ropedrophero.com